Refund policy

Return & Refund Policy

Last updated: August 22, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, unopened, in the same condition in which you received it, and in its original packaging. You must also provide proof of purchase.

To start a return, please contact us at hakkou.mh@gmail.com before sending any item back. We will review your request and provide you with the return instructions and the appropriate return address.

Please do not send any products to a return address without receiving prior authorization and instructions from us.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work with you to find an appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of skincare, beauty, or personal-care products that have been opened or used.

Gift cards and items marked as final sale are also non-returnable.

This restriction does not apply to products that arrive defective, damaged, or different from what you ordered.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please contact us first. If your return is approved, you may place a new order for the desired item.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

If you have not received your refund after the applicable processing period, please contact us at hakkou.mh@gmail.com.

Contact

If you have any questions about returns or refunds, please contact us at hakkou.mh@gmail.com.